Service update:
Due to severe weather disruptions and ferry cancellations, there may be delays to your delivery. Please track your parcel for the latest status, if there is no tracking information available then please contact the sender or retailer.

What if my parcel arrives damaged?

If your parcel arrives damaged, you should contact the sender and let them know and they’ll advise you of the next steps.

If you’re the sender, you can contact your local Fastway depot on your dedicated client phone number or email address, or you can use the Support Button feature on our website.  

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