Service update:
Due to severe weather disruptions and ferry cancellations, there may be delays to your delivery. Please track your parcel for the latest status, if there is no tracking information available then please contact the sender or retailer.

What should I do if my parcel hasn't arrived?

If your parcel hasn't arrived, firstly track your parcel on our website using your label number. This will show you were your parcel is within our network.

If you’d like additional information, you can contact your local Fastway depot on your dedicated client phone number or email address, or you can use the Support Button feature on our website. .

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