View answers to the most commonly asked questions.
- My parcel has no scans, what should I do?
- Can I arrange a redelivery for a specific time?
- Can I pick my parcel up from the depot?
- How do I arrange a redelivery?
- How do I track my parcel?
- In which locations do you operate?
- What if I'm unable to sign for the delivery?
- What if my parcel arrives damaged?
- What should I do if my parcel hasn't arrived?
- How can I become a Fastway Customer ?
- Are there any items you don't carry?
- Can I buy labels online?
- Can I send a parcel to arrive at a specific time?
- Can I send internationally?
- Do you do one off deliveries?
- How do I arrange a pick-up?
- How do I track my delivery?
- How long will it take for my parcel to be delivered?
- How should I package my item?
- I'm a high-volume sender. Do I have to use the manual label system?
- In which locations do you operate?
- What are service standards?
- What are your payment methods?
- What if I've missed a pick-up?
- What's your label refund policy?
- Who is my contact at Fastway?
- Why are your labels prepaid?
